Shipping and delivery
Shipping & Delivery Policy
Last Updated: July 2026
At Cookie Craze, every cookie is baked fresh in small batches to ensure the highest quality. Please read our shipping and delivery information below before placing your order.
Order Processing
All cookies are baked fresh to order.
Please allow 2–4 working days for your order to be prepared before dispatch or collection.
During busy periods, seasonal events, or product launches, processing times may be slightly longer. If this happens, we will keep you updated.
Local Collection
We offer collection from our Cookie Shed.
You will receive an email or message when your order is ready.
Collections are by appointment or during our advertised opening hours.
Please collect your order promptly to ensure maximum freshness.
UK Delivery
Orders are sent via a tracked courier or Royal Mail service.
Delivery usually takes 1–3 working days after dispatch, depending on the service selected.
Once your order has been dispatched, you will receive tracking details where available.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control.
Freshness
Our cookies are baked fresh and carefully packaged to help maintain their quality during transit.
For the best experience:
Enjoy within 5–7 days of receiving your order.
Store in an airtight container at room temperature.
Cookies can also be frozen for up to 3 months.
Delivery Address
Please ensure your delivery address is correct when placing your order.
Cookie Craze cannot be held responsible for delays, losses, or additional charges resulting from incorrect or incomplete delivery information.
Missed Deliveries
If a delivery is missed, it is the customer’s responsibility to rearrange delivery or collect the parcel from the courier if applicable.
We cannot offer refunds or replacements for orders that are returned due to failed delivery attempts or because they were not collected in time.
Damaged Orders
We take great care when packaging every order.
If your order arrives damaged, please contact us within 24 hours of delivery and include:
Your order number
Clear photographs of the packaging
Clear photographs of the damaged items
We will investigate the issue and, where appropriate, offer a replacement or refund.
Warm Weather
Chocolate and filled cookies may soften or melt during periods of hot weather. While we package orders carefully, Cookie Craze cannot guarantee products will remain unaffected by unusually high temperatures once they are in transit.
Delays
Once an order has been handed to the delivery provider, Cookie Craze is not responsible for courier delays caused by weather, traffic, industrial action, or other circumstances beyond our control.
Contact Us
If you have any questions regarding your order, delivery, or collection, please get in touch and we’ll be happy to help.