Privacy policy
Privacy Policy
Last Updated: July 2026
Welcome to Cookie Craze. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. (ICO)
Who We Are
Cookie Craze is a home-based bakery producing freshly baked cookies for collection and UK delivery.
Website: www.thecookiecraze.co.uk
Email: thecookiecraze@outlook.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
Information We Collect
When you place an order or contact us, we may collect:
Your name.
Billing and delivery address.
Email address.
Telephone number.
Order details.
Payment information (processed securely by our payment providers).
Any information you provide regarding allergies, dietary requirements or order enquiries.
Information collected automatically when you visit our website, such as your IP address, browser type and website usage (where applicable).
How We Use Your Information
We use your personal information to:
Process and fulfil your orders.
Arrange collection or delivery.
Contact you about your order.
Process refunds where applicable.
Respond to enquiries.
Comply with legal and food safety obligations.
Improve our products, services and customer experience.
Detect and prevent fraud.
We only process your personal information where we have a lawful basis to do so under UK data protection law. (ICO)
Payment Processing
We use trusted third-party payment providers to process payments securely, including:
Stripe
SumUp
Cookie Craze does not store your full debit or credit card details. Payment information is handled securely by our payment providers in accordance with their own privacy and security policies.
Marketing
We will only send marketing emails or promotional messages if you have chosen to receive them.
You may unsubscribe or withdraw your consent at any time.
Sharing Your Information
We only share your personal information where necessary, including with:
Stripe and SumUp to process payments.
Delivery providers to deliver your order.
Professional advisers where required.
Government authorities or regulators where required by law.
We will never sell, rent or trade your personal information to third parties.
How Long We Keep Your Information
We only keep your personal information for as long as necessary to:
Fulfil your order.
Meet our legal and accounting obligations.
Resolve disputes.
Enforce our legal agreements.
Once it is no longer required, your information will be securely deleted or anonymised.
Cookies
Our website may use cookies to:
Enable website functionality.
Improve your browsing experience.
Understand how visitors use our website.
Improve website performance.
You can control or disable cookies through your web browser settings. If required, a separate Cookie Policy will provide further details.
Your Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Restrict or object to certain processing.
Request a copy of your personal information in a portable format where applicable.
Withdraw consent where processing is based on your consent.
To exercise any of these rights, please contact us using the details above.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Although we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Links
Our website or social media pages may contain links to third-party websites.
Cookie Craze is not responsible for the privacy practices or content of those external websites. We recommend reading their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on www.thecookiecraze.co.uk with the updated revision date shown at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Cookie Craze
Website: www.thecookiecraze.co.uk
Email: thecookiecraze@outlook.com
If you are not satisfied with how we have handled your personal information, you have the right to make a complaint. We encourage you to contact us first so we can try to resolve your concerns.